Refund policy

At Party Spirit, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we're here to help. Our Refund Policy is designed to provide clear guidance on returns, refunds and exchanges while ensuring you receive the highest level of customer service.

14-Day Returns Policy

You have 14 days from the date of delivery to return an item.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase or your order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Items that are not in their original condition.
  • Items that are damaged or missing parts for reasons not caused by Party Spirit.
  • Items returned more than 14 days after delivery.

Refunds

Once your return has been received and inspected, we'll notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7 working days.

Late or Missing Refunds

If you haven't received your refund, please:

  • Check your bank account.
  • Contact your card provider, as refunds can take time to appear.
  • If you still haven't received your refund, contact us at sales@partyspirit.co.uk.

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded unless they are faulty or supplied in error.

Exchanges

We only replace items that are defective, damaged or supplied incorrectly.

If you require an exchange, please contact our customer support team before returning your item.

Return Shipping

Customers are responsible for the cost of returning unwanted items. Alternatively, you may return eligible items free of charge at our London store.

Shipping costs are non-refundable. If a refund is approved, any applicable return postage costs may be deducted from your refund.

If we have sent you the wrong item or a faulty product, Party Spirit will cover the return postage costs.

Order Cancellation

Orders may be cancelled within 12 hours of purchase for a full refund.

If your order has not yet been dispatched, we can also update your delivery address if required.

Contact Information

Customer Support

Monday – Wednesday: 10:00am – 7:00pm
Thursday – Saturday: 10:00am – 8:00pm
Sunday: Closed

Email
sales@partyspirit.co.uk

Phone
020 7183 5979

Address
Party Spirit – Costume & Party Store
179 Holloway Road
London N7 8LX
United Kingdom

Easy Returns on Halloween Costumes & Fancy Dress

Party Spirit wants you to shop with confidence. If your purchase isn't quite right, our returns process is simple and straightforward. Whether you've ordered Halloween costumes, men's fancy dress, women's fancy dress, wigs, masks or Halloween makeup, we're here to help make the returns process as easy as possible.

Please ensure returned items are unused, in their original condition and returned within our 14-day returns period. If you have any questions before returning an item, our customer service team will be happy to assist.

Popular Collections

Frequently Asked Questions

How long do I have to return an item?

You have 14 days from the date of delivery to return eligible items.

Can I return Halloween costumes?

Yes. Eligible Halloween costumes may be returned within 14 days provided they are unused and in their original packaging.

Can I exchange an item?

Yes. If your item is faulty, damaged or supplied incorrectly, please contact our customer service team to arrange an exchange.

Who pays for return postage?

Customers are responsible for return postage unless the item is faulty or sent in error.

How long do refunds take?

Approved refunds are usually processed within 7 working days back to your original payment method.

Can I cancel my order?

Yes. Orders may be cancelled within 12 hours of purchase for a full refund, provided they have not already been dispatched.

Can I return an item to your London store?

Yes. Eligible items may be returned to our Holloway Road London store during opening hours.

Does this Refund Policy apply to in-store purchases?

No. This Refund Policy applies to orders placed through the Party Spirit website. Purchases made in our London store are covered by our in-store returns policy. If you're unsure which policy applies to your purchase, please contact us before returning your item.

Need more help?

Please contact us on 020 7183 5979 or visit our Contact Us page for assistance.